Refund & Returns Policy

Overview

We have a 15-day return policy. You have 15 days from the date you receive your item to request a return.

How to be eligible

• Items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging.
• You must provide a receipt or proof of purchase.
• Items returned without a prior return request will not be accepted.

To start a return

Email eyewhiskerss@gmail.com to request a return.

• We are a small, artist-run shop, so returns are not free. You may purchase your own shipping label, or we can invoice you and email a return label and instructions.
• We will provide the return address and packing instructions after your request is approved.

Damages and issues

Inspect your order upon receipt and contact us immediately at eyewhiskerss@gmail.com if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items

• Perishable goods (food, flowers, plants) and custom or personalized items cannot be returned.
• Sale items and gift cards are final sale and cannot be returned.
• If you’re unsure about a specific item, contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return the original (per the process above) and place a new order for the replacement.

Refunds

• After we receive and inspect your return, we will notify you whether the refund is approved.
• If approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
• If more than 15 business days have passed since we approved your return and you still haven’t received the refund, email eyewhiskerss@gmail.com.

Questions

Contact us at eyewhiskerss@gmail.com for any return or refund questions.

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